Shipping policy

Shipping Policy

To ensure delivery of your order, please follow the shipping instructions below. Without following these guidelines, Valltees cannot guarantee delivery of your orders. Valltees is not responsible for lost orders due to incorrect shipping information. Please confirm your address is correct before submitting any order. Shipping to PO Boxes is not recommended, as delays and issues may occur even when guidelines are followed, the delivery guarantee is smaller, and failure is more likely to occur. Please note that if the following guidelines are not followed, or the order tracking confirms successful delivery, we won’t be able to offer a refund or cancellation.

All shipping addresses

The following shipping address requirements are applicable to all destinations:

  • The shipping address must be exclusively in Latin characters.

  • Valltees does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

Delivery to a PO box

  • Delivery to a PO box is only acceptable for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at your own risk.

  • PO boxes come in various sizes, so it’s your responsibility to ensure that the ordered product will fit in your PO box. 

  • The correct address formatting guidelines should be followed when a shipment is directed to a PO box:

    • First name: John (matching the name on the box)

    • Last name: Smith (matching the name on the box)

    • Address 1: PO Box 1776

    • Zip code: 28034

    • City: Dallas

    • Country: United States

Shipping to Germany

There are specific shipping requirements for orders delivered to home addresses in Germany as well as those sent to parcel lockers (Packstations) or collection points (Paketfiliale or Paketshop). It’s crucial for you to adhere to the guidelines below to ensure a successful delivery.

Requirements for home delivery  

For a successful home delivery, the following should be provided:

  • Recipient’s name (matching the name on the apartment building)

  • Street address and house number

  • Apartment number (if applicable)

  • Floor number (optional)

  • Zip code

  • Country

If the listed information is not provided, the carrier might be unable to identify the recipient’s apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.

Note that PO box addresses can’t be used for orders to Germany.

Requirements for shipments delivered to a parcel locker or Packstation

Note that deliveries to a parcel locker are available only for orders being shipped to or within Germany. Deliveries to a parcel locker in another country are not supported at this time and will not be delivered.

For deliveries to Packstation (or Paketfiliale/Paketshop) addresses, all of the following criteria must be met:

  • The order recipient needs to activate their Deutsche Post/DHL account for both options (Packstation and Paketfiliale/Paketshop). Failure to do so may lead to the shipment being returned.

  • Once activated, you will receive a postal number, which must be entered in either the “First name” or “Last name” line of the address. Failing to comply with this requirement will result in the number not being recognized, leading to the return of the order. The correct address format for a delivery to a Packstation or Paketfiliale/Paketshop is as follows:

    • First name: John Smith

    • Last name: 1234567890 (postal number)

    • Address 1: Packstation 104

    • Zip code: 46282 

    • City: Dorsten

    • Country: Germany

Shipping to Brazil

It is mandatory to include the recipient’s CPF (Cadastro de Pessoas Físicas) tax number on the shipping label of the order. Each individual living in Brazil has a unique 11-digit CPF number. Please include this number as part of the address in the “Address” 2 line.

Shipping to Chile

It is mandatory to include the recipient’s RUN (Rol Único Nacional) or RUT (Rol Unico Tributario) tax number on the shipping label of the order (for individuals, both of these numbers will be the same). Each individual living in Chile has a unique 8 or 9-digit RUN / RUT number. Please include this number as part of the address in the “Address 2” line.